Privacy Policy

1. Introduction

This privacy policy is about how Balancing Nutrition Ltd collects, processes, stores and shares client and website visitor data.

This Privacy Policy only relates to personal data collected by Balancing Nutrition Ltd via the Balancing Nutrition website, various forms, emails and telephone calls. Any personal data collected by Balancing Nutrition Ltd is used in accordance with UK data protection legislation.

Users should be aware that if they access other websites, using the links provided, these are outside our control. If they provide personal data to other companies, the privacy policies of those companies determine the uses to which that information is put and the Balancing Nutrition Ltd Privacy Policy will no longer apply.

2. The Data Protection Bill 2017

Balancing Nutrition Ltd complies with the principles of the Data Protection Bill 2017 in accordance with General Data Protection Regulations (GDPR).

3. Purpose of data

The data we collect from visitors is the data required to provide professional services to visitors, communicate with visitors and validate and verify the legitimacy of clients.  The data held by Balancing Nutrition Ltd is collected at the time of booking a consultation or filling in our contact form and includes name, surname, email address, and phone number.

4. Disclosures – Sharing of data

We may disclose your personal information (including to trusted third parties) for the purposes for which is primarily held or for a related secondary purpose and in some cases we may disclose information without your consent. Your personal and sensitive information may be disclosed to Balancing Nutrition Ltd employees, Balancing Nutrition Ltd representatives, service providers we use to deliver aspects of our service such as database or email software facilities.

Data is shared internally with administrators for the purpose of verifying payments and refunds. 

5. Legacy data

Balancing Nutrition Ltd keeps visitor or non-returning client information for a maximum of 7 years.

6. Device specific data

The following information may be collected through your device and browser:

  • Your devices IP address (collected and stored in an anonymized format)
  • Your email address including first name and surname
  • Device screen size
  • Device type (unique identifiers) and browser information
  • Geographic location (country only)
7. Digital Log data

We use Google Analytics to better understand how our visitors use our website. Data recorded includes:

  • Referring domain
  • Pages visited
  • Geographic location (country only)
  • Preferred language used to display information
  • Date and time when pages were accessed or created
8. Opting out

Opt out mechanisms are in place on all Balancing Nutrition Ltd mailings and communications. Users can choose to opt out at any time by clicking the opt-out link at the bottom of mailings or emailing Balancing Nutrition Ltd directly with a request to opt out.

9. Use Made of Personal Information

Personal information provided to Balancing Nutrition Ltd will be used for the purposes of providing services to our clients.  Any personal information which is collected by Balancing Nutrition will be used by Balancing Nutrition Ltd only in accordance with current data protection legislation.

In addition, personal information may be used for statistical analysis.

Personal data will be collected and processed by Balancing Nutrition Ltd for the following purposes:

(1) Booking, modifying or canceling consultation appointments

(2) Processing payments and refunds

(3) Providing our services to our clients

(4) Communicating with our clients

Processing personal data for the above purposes may entail sharing the information with employees, contractors, agents and professional advisors and regulators of Balancing Nutrition Ltd.

Written agreements exist between Balancing Nutrition Ltd and such parties that there must be no further disclosure of such personal data.

10. Consent

By providing personal data to Balancing Nutrition Ltd users consent to the processing of such data by Balancing Nutrition Ltd as described in this Privacy Policy.

12. Verifying, updating and amending your personal information

If, at any time, a user wants to verify, update or amend their personal data they may write to:

Emilia Papadopoullos
Balancing Nutrition Ltd

Verification, updating or amendment of personal data takes place within 10 working days.

13. Processing of data

 PayPal is used to process payments for consultations. All PayPal transactions are subject to the PayPal privacy policy. All data handled by PayPal is handled securely by a single data controller for administrative purposes.

Calendly is used to book consultations and process all data relating to this process. All interactions with Calendly are subject to the Calendly privacy policy. All data handled by Calendly is handled securely by a single data controller for administrative purposes.

We use Mailchimp as our marketing platform. By filling in one of the forms in order to subscribe to our newsletter, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp’s privacy practices here.

14. cookies

A “cookie” is a small text file that is placed on a user’s computer hard drive by a website. There are several types of cookie and the most common are often referred to as ‘session’ cookies. These are used to keep track of information needed by a user as they travel from page to page within a website. These cookies have a short lifetime and expire within a few minutes of the user leaving the site.

Other types of cookies can be used to track internet activity after the user has left a website. These are usually sponsored by organisations external to the website being visited and are generally known as ‘third party’ cookies. These usually have a long lifetime with several months being quite common. They are ‘harvested’ and ‘refreshed’ whenever the user visits a page where the same or a similar cookie is being used.

Balancing Nutrition Ltd uses benign, short lived ‘session’ cookies to find details that can be used to pre-fill parts of on-line forms and to personalise the user’s visit to the website.

Balancing Nutrition Ltd cookies do not analyse visits to other website or any searches undertaken whilst on the Balancing Nutrition Ltd website.

Internet browsers normally accept cookies by default; however, it is possible to set a browser to reject cookies. If this is done it is important not to exclude the benign and useful session cookies. Choose an option that rejects all third party and long lived cookies.

15. Links to Third Party Websites

This Privacy Policy applies solely to the personal data collected by Balancing Nutrition Ltd and does not apply to third party websites.

Balancing Nutrition Ltd is not responsible for the privacy policies of third party websites. Balancing Nutrition Ltd advises users to read the privacy policies of other websites before registering any personal data.

16. Security

Balancing Nutrition Ltd holds your personal data in accordance with the security provisions of the UK data protection legislation.

If you have any questions about security please contact Balancing Nutrition Ltd on 07980933620.

17. Notification of Changes

Balancing Nutrition Ltd will notify all users of any changes it makes to its Privacy Policy. If Balancing Nutrition Ltd decides to change its Privacy Policy, it will post such changes on this page so that you are always aware of how Balancing Nutrition Ltd uses your personal data.

Users have the right to ask Balancing Nutrition Ltd, in writing, for a copy of all the personal data held about them upon payment of a fee (“subject access request”) and to request that Balancing Nutrition Ltd correct any inaccuracies in that information.

18. Your rights over your data

You have the right to rectify, amend, correct or erase your data except where there is a legal basis for refusal.

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